Expertise
Communication and Collaboration
- Stakeholder Alignment – Work with technical teams to ensure clarity, shared requirements, and smooth content execution.
- Audience-Tailored Messaging – Adjust tone, depth, and terminology to match executive and operational audiences.
- Document Management – Organize, structure, and maintain high-volume documentation systems for accessibility, traceability, and version control.
Technical and Compliance Frameworks
- ISO/IEC 27001 – Information Security Management Systems (ISMS)
- ISO 9001 – Quality Management Systems (QMS)
- ISO/IEC 20000 – IT Service Management
- ISO 22301 – Business Continuity Management
- API, Development and End User Guides.
- SOX (Sarbanes-Oxley Act) – IT controls compliance
- SOC 2 – Security, availability, processing integrity, confidentiality, and privacy in service organizations
- NIST Cybersecurity Framework – Risk-based approach to cybersecurity
- ITIL – IT Service Management best practices
- CMMI – Capability Maturity Model Integration for process improvement
- DevSecOps – Secure DevOps practices for CI/CD pipelines
- OWASP - Web Application security standards and best practices
Process Improvement and Workflow Optimization
- Mapping and refining business processes
- Identifying bottlenecks and recommending solutions
- Implementing best practices for document lifecycle management
- Leveraging tools to automate or simplify workflows
- Document management, upkeep and review